Our Returns Policy

Return of goods

We operate a "no-quibbles" guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days from date of invoice. We will issue a full refund for the price you paid for the item.

If the return is due to an error we have made we will gladly refund the delivery charges. Please see contact details below for advice.

If the item is either faulty or damaged please contact our Returns team who will arrange for a replacement or refund:
Tel: +44 (0) 800 015 249
Email: returns@myzenoeurope.com

To return an item, please use our returns form. Please pack the item securely, enclosing the completed form and attaching the address label supplied on the returns form.

For your own protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.

Right to Cancel

In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within seven working days following the day on which you receive the goods. We regret that this does not apply where sealed audio and video recordings or software products have been unsealed.
Please ensure that the goods are returned in their original condition.

You should notify us by using our standard returns form. Post this form with the securely packaged goods back to the Returns Department straight away using a recorded delivery service.

We will reimburse you in full on receipt of the returned goods in our warehouse. You will, however, be responsible for the costs of returning the goods to us (unless these goods are faulty or have been delivered by us in error).